Shipping & Returns Policy

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Last Updated: 22 August 2026

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We are a small-batch skincare brand, and every Wild Blush order is prepared and packed with care. This page explains our shipping, delivery, cancellation, return and refund policies.

If you have any questions or need assistance with your order, please contact us at hello@wildblush.in

 

Shipping

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Order Processing

 

We generally dispatch orders within 3–5 business days from the date your order is placed.

Orders may occasionally take a little longer to process during sales, launches, exhibitions, holidays or periods of particularly high order volume. If there is an unusual delay in processing your order, we will do our best to keep you informed.

Once your order has been shipped, you will receive a shipping confirmation with the applicable tracking information.

 

Delivery Time

 

Once dispatched, standard delivery within India generally takes approximately 3–7 business days, depending on your location and the courier service.

 

Delivery times are estimates and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Transportation disruptions

• Remote delivery locations

• Incorrect or incomplete address information

• Circumstances beyond our reasonable control

 

We use Shiprocket to help manage our shipments and courier services. Wild Blush is not itself a courier or delivery company and therefore cannot guarantee a specific delivery date.

If your order has not arrived within the estimated delivery period shown in your tracking information, please contact us at hello@wildblush.in with your order number. We will coordinate with Shiprocket and the relevant courier partner to help resolve the issue.

 

Delivery Delays, Missing Parcels & Damaged Orders

 

If your tracking says “Delivered” but you haven't received your parcel

Please contact us as soon as possible, preferably within 48 hours of the shipment being marked as delivered.

This allows us to raise the issue with Shiprocket and the relevant courier partner while their delivery investigation window is still available.

Please provide:

• Your order number

• Your registered phone number

• A screenshot of the tracking information, if available

• Any other relevant details that may help us investigate

We will work with the shipping provider to investigate the delivery.

Because courier investigations are subject to the procedures and timelines of the shipping provider, we cannot guarantee a refund or replacement in every case.

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If your parcel arrives damaged

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We take great care when packing your order, particularly products containing glass bottles or jars. However, damage can occasionally occur during transit.

If your parcel arrives visibly damaged, please:

1. Take clear photographs of the outer package before opening it, if possible.

2. Record an unedited unboxing video showing the package being opened and the condition of the products inside.

3. Take clear photographs of any damaged products and packaging.

4. Contact us at reachwildblush@gmail.com within 48 hours of delivery, with your order number and the photographs/video.

The photographs and unboxing video help us document the condition of the shipment and raise a claim with the courier.

Please retain the damaged product and all original packaging until we have advised you otherwise.

If the issue is reported after 48 hours, we may not be able to raise a claim with the shipping provider and therefore may be unable to offer a replacement or refund.

We will review each case individually and, where the damage is confirmed and the claim is approved, may offer a replacement or refund, as appropriate.

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Incorrect or Missing Products

 

If you receive:

• A product different from what you ordered;

• A product missing from your order; or

• Another fulfilment error,

please contact us at hello@wildblush.in within 48 hours of delivery with your order number and photographs of the products received.

Please do not open or use an incorrect product before contacting us.

We will review the issue and, where the error is confirmed, arrange an appropriate resolution.

 

Returns & Refunds

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Due to the nature of our products, particularly skincare, cosmetics and personal-care products, we generally do not accept returns or exchanges for change of mind, preference, or products that have been opened or used.

For hygiene and product-safety reasons, we cannot resell products once they have left our supervision and/or have been opened or used.

Accordingly, all sales are considered final, except where a product is damaged in transit, incorrectly supplied, missing from an order, defective, or where another resolution is required under applicable law.

If you are unhappy with a product or believe there is an issue with your order, please contact us at hello@wildblush.in. We genuinely want to help and will review the situation on a case-by-case basis.

 

Please note:

• We do not accept returns simply because you have changed your mind.

• We do not accept returns of products that have been opened or used.

• We cannot accept returns because a product's scent, colour, texture or appearance is different from what you personally expected, where the product is otherwise as described.

• Natural variations in handmade or small-batch products are not considered defects.

• Where a replacement or refund is approved, we will communicate the next steps directly with you.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

 

Order Cancellations

If you wish to cancel an order, please contact us at hello@wildblush.in within 24 hours of placing the orderand provide your order number.

We will make reasonable efforts to accommodate cancellation requests received within this period.

Once an order has been processed for dispatch or shipped, we may not be able to cancel the order.

If your cancellation is accepted before dispatch, any applicable refund will be processed through the original payment method or the applicable refund process.

 

Undelivered or Returned-to-Sender Orders

Please ensure that your shipping address, PIN code and contact number are accurate when placing your order.

If an order is returned to Wild Blush because:

• The address provided was incorrect or incomplete;

• The customer was unavailable to receive the parcel;

• The customer refused delivery;

• The courier was unable to complete delivery after the applicable delivery attempts; or

• Another reason attributable to the customer,

additional shipping charges may apply if you request that the order be re-shipped.

If you do not wish to have the order re-shipped, any refund, where applicable, will be considered after deducting shipping or other non-refundable charges incurred by Wild Blush, subject to applicable law.

 

Handmade & Small-Batch Product Variations

Many Wild Blush products are handcrafted or produced in small batches.

Because of this, no two batches may look exactly alike.

You may notice slight differences in:

• Colour

• Texture

• Shape

• Scent

• Finish

• Weight

• Appearance

These variations may occur naturally due to ingredients, temperature, humidity, curing, production methods and other factors involved in making small-batch products.

For products such as handmade soaps, you may also notice minor surface variations or imperfections that do not affect the product's intended use or quality.

These natural variations are characteristics of handcrafted products and are not, by themselves, considered defects.

Product photographs on our website are intended to represent the products as accurately as reasonably possible, but the product you receive may have minor visual differences from the photographs due to batch variation, lighting and screen settings.

 

Safety

Please read the ingredients and directions for use before using any Wild Blush product.

If you have known allergies or sensitivities, please review the ingredients carefully before purchasing.

We recommend performing a patch test before using a new skincare product, particularly if you have sensitive skin or are trying an ingredient for the first time.

If irritation or an adverse reaction occurs, discontinue use.

Wild Blush is not a medical provider, and our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual results may vary from person to person.​

 

Contact Us

If you have any questions about shipping, delivery, cancellations, returns or refunds, please contact us:

Email: hello@wildblush.in

We are a small business and genuinely want to make sure your Wild Blush experience is a good one. If something hasn't gone right with your order, please reach out to us and we'll do our best to help.